FAQ

Are we a Preferred Provider?

If you have dental insurance, our Hicaps Facility is available for on the spot claiming. Our fees and treatment recommendations are the same whether or not you have dental insurance. If you have dental insurance we will  co-operate in every reasonable and legal way to ensure you receive the maximum rebate. However, you must understand that your account is your own personal responsibility.

As there are so many different types of dental cover with varying benefits, eligibility periods and restrictions, it is impossible for us to know them all. We will, however, provide the relevant item numbers for the proposed treatment so our patients can check their eligibility and rebate with their insurers.

If at anytime you have questions or concerns regarding treatment, fees or services please bring these questions to our attention so that we can help you.

In recent years health funds have introduced ‘preferred provider’ schemes in Australia – A contract between the dentist and the health fund. There is no requirement to deliver a certain standard of care or quality of treatment.

Our experience of preferred provider schemes overseas and what has happened to medicine and hospitals in Australia has taught us that they tend to lead to:

• Limited patient choices and services

• Use of cheaper and inferior materials

• Service Deterioration

• Health funds controlling what treatments are allowed, how many and how often

We believe you deserve better. We believe our loyalty should be to you, our patient, not a health fund. We provide dental services appropriate to our patients needs and charge a fee that represents quality of care.

I haven’t been to a dentist for a while – what should I do?

Don’t be afraid or embarrassed and start now! It’s common for people to avoid dental treatment due to a previous bad experience or fear. Be assured that we will treat you with the highest level of clinical care and respect and ensure your visit is as pleasant as possible, to get your dental care back on track. An initial oral examination and assessment will help us to detect any problems you may have. Then a comprehensive treatment plan will be provided to you outlining the most suitable treatment for your needs.

I have a toothache what should I do?

If you have a toothache, get it seen to as soon as possible. Sometimes pain subsides but generally will reappear, quite often on weekends! When a cavity is detected, it is crucial that it’s treated as soon as possible – even if it currently isn’t bothering you. Left untreated, over time, the cavity is likely to become larger and require a larger filling, Root Canal Treatment, a crown or even tooth extraction.

How often should I visit the surgery?

We recommend a 4 – 6 monthly maintenance with one of our Hygienist’s. This will maintain good oral hygiene and detect any problems as they arise – preventing minor problems from becoming larger ones. The quicker a problem is detected and treated, the more successful the treatment will be and the less likely the problem will require more invasive and costly treatment.

Which toothbrush is best electric or manual?

It’s a matter of personal preference. The best “manual” toothbrush is one with soft bristles and a small head. A good electric toothbrush which pulsates and oscillates is also very good, particularly for people who find proper brushing techniques difficult to employ.

I’m not happy with the way my teeth and smile look, what can you do?

These days there are a range of options to help your teeth look great. Enhancing your smile can improve your self-confidence and the results can be remarkable with the right treatment. Stained teeth, dark teeth, chipped teeth, crooked teeth, and even teeth that are missing altogether, can be repaired or replaced. If this is something you have been thinking about, the best thing to do is to arrange a consultation to assess the most suitable treatment for you.

What is the difference between a porcelain Veneer and a Crown?

A veneer is a thin restoration that is “laminated” onto the front surface of the tooth and can be used to change the shape or colour of the tooth or to restore a worn or broken edge. A crown is a “veneer” that goes all the way around the tooth. It requires greater preparation of the tooth – and can be used to change the shape or colour of the tooth and to restore extensive wear/destruction of the tooth. With modern adhesive dentistry, the strength of the bond between the tooth and veneer or crown is stronger than the strength of the bond between the tooth and enamel.

I find wearing dentures both inconvenient and annoying, is there an alternative?

Many of our patients have opted to have a treatment called All-on-4 which refers to all teeth being supported by only four implants. By tilting the back implants, it helps to overcome any bone deficiencies and often avoids the need for bone grafting. Full arch rehabilitation is suitable for almost all lower and most upper cases.

What is teeth whitening, how is it done?

Tooth discoloration is caused through a variety of ways such as smoking or some medications, and by tea, coffee, red wine, and strong food dyes. Teeth whitening is a process, which lightens stains and discolouration on the enamel surface of the teeth through the use of specially formulated gel. We recommend a home whitening kit system where the whitening gel is placed in custom-made trays designed to fit snugly over your teeth to ensure maximum contact with your tooth enamel and worn for a specified time period, usually at night.

Can I whiten crowns, fillings, or veneers?

Whitening will not work on crowns, fillings or veneers, the gel will only work on enamel. However, if there are any external food or drink stains on these restorations they will come off. The actual colour of the filling, veneer or crown will not be altered. Therefore any restorations on your teeth may need to be replaced after whitening.

What payment options are available?

Payment is required on the day of treatment. We can accept cash EFTPOS and all major credit cards – including MasterCard, Visa and American Express. We also have HICAPS, which means that if you have private health insurance incorporating dental cover, we can process a direct claim with most health insurance cards and you can simply pay the gap. Should you wish to use the HICAPS service, please ensure you take your private health fund card to each appointment.

APPOINTMENTS : (03) 9824 7722 - 1007 Malvern Road, Toorak Melbourne VIC 3142

Our Company

General Dentist

Cosmetic Dentist

Corrective Procedures

Contacting Paltoglou Dental

1007 Malvern Road
Toorak, Melbourne 3142
APPOINTMENTS 03 9824 7722

 

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